How much is shipping?
Customers located in Arizona are charged a flat rate of $8, unless your order is under 1 pound then it is only $6. FREE Shipping is available for orders over $150, when made in a single order.
Customers located in the other 49 states, D.C., the 5 U.S. territories, COFA nations and the Armed Forces are charged a flat rate of $10, unless your order is under 1 pound then it is only $6 or if it is between 1 and 2 pounds then it is $8. FREE Shipping is available for orders over $150, when made in a single order.
Customers located in Canada and the United Kingdom are charged based on the weight of their order (we only ship up to 4 pounds to the UK and 6 pounds to Canada). We are NOT responsible for any additional tax or duty (custom taxes) that will occur - please keep in mind this additional cost when you order. These taxes must be paid by you, the buyer, before you can receive your package from your local courier.
FREE shipping over $150 only applies to our retail customers, not wholesale accounts. Also does not apply to Canada or UK customers.
Please keep in mind that this cost not only includes the actual price to ship your items via USPS/UPS, but also boxes and padded envelopes, shipping materials to ensure your products get to you safely such as bubble wrap, crinkle paper, packing peanuts, boxes I use in the flat rate padded envelopes, etc as well as any other handling charges such as the cost of tape, shipping labels, "protect from heat" labels, etc.
Where do you ship to?
Shipping is available to those with an address in the U.K., Canada, the 50 U.S. states, D.C., American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Federated States of Micronesia, the Marshall Islands, Palau, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.
Other international customers can use mail forwarding services such as myMallBox or MyUS to place an order.
Do you combine shipping?
Yes, we combine shipping if you place multiple orders on the same day and your information is all the same. A refund for the shipping charged on the subsequent orders will be credited back to your account. For example, if you place 3 large orders you will be charged $10, for U.S. customers, in shipping costs. I will combine those 3 orders into one package and refund you $20, which was the additional shipping costs of the 2 subsequent orders.
How long does it take to ship my products out and what if I have an issue?
It takes 1 - 5 business days to package and drop off your products to USPS. From there, USPS typically takes 2 - 5 days to deliver your products, within the contiguous U.S., but may take longer due to holidays, inclement weather, etc. International orders typically take 1 - 4 weeks.
If you have entered the wrong shipping address please contact us ASAP so we can correct it before your order is shipped. If your order has already shipped you will need to pay shipping costs again for us to re-send it so please double check your address before putting in an order.
We are not responsible for items damaged or lost by the post office. We also are not responsible for a package that tracking has marked as "delivered," but that you haven't received. In the rare case that these situations happen, please let us know, but also immediately contact your local post office for more information and/or file a claim with USPS.
Lastly, during the summer please make arrangements for your package, especially if you live in a very hot climate. I do put "Protect from heat" labels on the boxes during the summer months, but if at all possible please bring your package inside as soon as it is delivered and do not leave it out in the sun/in your car/in the metal parcel lockers/etc. You can also have the post office hold your mail/packages.
Will I receive tracking once my order has shipped?
Yes, you should receive an email with your USPS tracking number - please check your spam/junk folders if you don't see it. If your tracking hasn't updated, don’t fret - it can sometimes take a couple days for the tracking number to update. In rare cases, USPS may not scan the package at all or may scan it incorrectly.
Will I be charged tax?
You will be taxed only if you have an Arizona shipping address.